Build. Manage. Protect.  

CONNECT

Address:

3011 Centre Oak Way Ste 101
Germantown, TN 38138

Phone:

901.755.9797 Office, 888.702.9797 Toll-free

Fax/Other:

901.755.1994

Business Continuity Plan

DCJ Global Wealth Management recognizes the importance of preparing for various disaster scenarios that could hamper our ability to provide service, thus we have developed a Business Continuity Plan to ensure the maintenance and recovery of operations, including services to customers, when confronted with adverse unplanned events such as natural disasters, technological failures, power outages, human error, terrorism, or other emergencies

 

Given that the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan and how we will respond in the event of a significant business disruption to our business.

Contacting Us. If after a significant business disruption you cannot contact us as you usually do at 901-755-9797 or via our usual email addresses, you should call our alternative toll number 888-702-9797 or go to our website at www.dcjglobal.net. If you cannot access us through either of those means, you should contact our clearing firm, LPL Financial, at 1-800-877-7210 and www.lpl.com for instructions on how they may provide prompt access to your funds and securities, enter orders, and process other trade-related, cash, and security transfer transactions for you.

Our Business Continuity Plan. Our branch's policy is to respond to a significant business disruption by safeguarding employees' lives and firm property, making a financial and operational assessment, minimizing financial loss and negative effects, quickly recovering and resuming operations, protecting all of our branch's books and records, allowing our customers to transact business, and continuing to serve our clients. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank, and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Our clearing firm, LPL Financial, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments as quickly as possible. However, there is a chance your orders and requests for funds and securities could be delayed during this period.

Varying Disruptions. Significant business disruptions can vary in their scope, affecting only our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or building, we will transfer our operations to an alternative local site and expect to recover and resume business immediately. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business as soon as possible. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you as efficiently as we deem possible. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer's prompt access to their funds and securities.

For more information. If you have further questions about our business continuity planning, please contact us for more information.